Frequently Asked Questions

Everything you need to know about your Medusa Jewellery experience.

What materials are used in Medusa Jewellery pieces?

We use premium materials including 18k gold plating, 925 sterling silver, and high-grade stainless steel to ensure durability and a luxurious finish for every piece.

How should I care for my jewellery to prevent tarnishing?

To maintain brilliance, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Medusa pouch in a cool, dry place when not in use.

Do you offer international shipping?

Yes, we ship our collections worldwide. Shipping times and costs vary by location and are calculated at checkout.

What is your return policy?

We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned.

How can I track my order?

Once your order is dispatched, you will receive an email with a unique tracking number and a link to follow your package's journey.

Are your products hypoallergenic?

Yes, our jewellery is nickel-free and lead-free, making it safe and comfortable for those with sensitive skin.